Refund policy

  • No cancellation fee will be charged and I will receive a full refund of my booking amount if I cancel at least 30 days prior to the Pickup Date.  If I cancel between 14-30 days before my Pickup Date, then I will receive a 50% refund.  If I cancel within 14 days of the Pickup Date, I will not receive a refund of my booking or any other amounts paid to the Company and I will be responsible for 100% of the full reservation total.
  • I can reschedule my booking so long as I am not within 30 days of my booking.

  • If my flight or ferry to the island is cancelled due to poor weather conditions, or any reason outside of your control, I will be offered a chance to reschedule my booking or transfer my booking to another Party within the next 12 months. This will not be at any extra cost to me.  If I require a refund, because I am unable to complete a booking in the next 12 months, please contact the Company.  Administration/cancellation fee of $10 will apply. 

  •  Any credit held with the Company may be transferred to another Party as long as the details of the booking remain the same or are in line with cancellation/rescheduling policy.  Administration fee of $10 will apply. 

  • Should the Rented Equipment become damaged or unavailable for any reason prior to the scheduled time of pickup on the Pickup Date, the Company will use reasonable efforts to notify me as soon as possible. If replacement equipment is not available or the Company is unable to arrange a reasonably satisfactory alternative as determined by myself, then the Company will refund 100% of the full reservation total.  The Company also expressly reserves the right to terminate this Agreement and cancel the reservation at any time prior to my taking physical possession of the Rented Equipment, for any or no reason, in which case the Company will refund 100% of the full reservation total. If the Company cannot provide replacement equipment or terminates this Agreement or cancels the reservation, the Company will not be liable for any damages or charges in such event, including without limitation, any costs I may incur for flight changes, itinerary changes or substitute equipment rental.